List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify routine problems | 1.1 Identify hardware, software, user or procedural problem areas to appropriate person in the organisation 1.2 Define and determine problem to be investigated 1.3 Identify and document current conditions of the hardware, software, user or problem |
2. Research solutions to routine problems | 2.1 Identify potential solutions to problem 2.2 Develop, document, rank and present recommendations about possible solutions to appropriate person for decision |
3. Recommend solutions to problems | 3.1 Plan implementation of solutions 3.2 Plan evaluation of implemented solutions 3.3 Document recommended solution and submit to appropriate person for confirmation |
Evidence of the ability to:
determine the root cause of a routine malfunction
identify solutions
produce documentation that recommends solutions to problems
follow established procedures
refer unresolved problems to support persons.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
identify current industry hardware and software products and services
identify current industry maintenance, service and helpdesk practices, processes and procedures
identify current operating systems
identify current industry standard diagnostic tools
describe common computer malfunctions and resolutions.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
a workstation and industry software packages
detailed information relating to organisational processes and procedures
information on a range of Information and Communications
Technology (ICT) business solutions.
Assessors must satisfy NVR/AQTF assessor requirements.